Welcome to Atripz (referred to as “we”, “us”, or “Atripz”). By using our website, you agree to follow the rules listed below. Please read them carefully. If you do not agree with these terms, please do not use this site.

1. Introduction

The website www.atripz.com is owned and operated by Atripz. We reserve the right to change or update these terms at any time. When we make changes, they will be active immediately after being posted on the site. We suggest you check this page regularly to stay updated.

2. Your Account and Security

When you register on Atripz, you are responsible for keeping your password and account details private.

• You agree to notify Atripz immediately if you notice any unauthorized use of your account.
• Atripz is not responsible for any loss or damage if you fail to keep your account secure.

3. Our Services

Atripz provides an online platform where you can browse and purchase various products. When you place an order, we will ship the product to your address, and you agree to pay the stated price.

4. Privacy Policy

Your privacy is important to us. By using Atripz, you also agree to our Privacy Policy, which explains how we handle your personal information.

5. Rules for Users

We want Atripz to be a safe place for everyone. By using our site, you agree not to:

• Copy, modify, or distribute any part of the website without our permission.
• Use the site for any illegal activities or to harass others.
• Upload viruses or harmful code that could damage the website.
• Provide false information or use someone else's identity.

6. Pricing and Orders

• Accuracy: We try our best to show correct prices, but errors can happen. If a product is listed at the wrong price, we have the right to cancel the order.
• Order Acceptance: We may refuse or cancel an order for reasons like stock unavailability or suspicious activity.
• Changes: Prices can change at any time without notice.

7. Discount Policy

• You can usually use only one discount at a time (e.g., you cannot combine a coupon code with a "Free Shipping" offer unless stated otherwise).
• Payment gateway discounts may not be combined with store coupons.

8. Shipping and Delivery

We will arrange for the delivery of your products. While we try to deliver on time, delivery dates are estimates and not guarantees. Delays may happen due to weather, traffic, or other unforeseen issues.

Return, Replacement, and Refund Policy

We want you to love what you buy from Atripz. If something isn't right, here is how we can help:

Return Criteria

You can request a return or replacement if:

1. The product is damaged, defective, or not as described.
2. The size or color is wrong.
3. The request is made within 03 days of delivery.
4. The item is unused, in its original packaging, and has all tags attached.

How to Return

• Contact our Support Team at support@atripz.com within 3 days.
• We will check the product once it reaches us. If the issue is valid, we will send a replacement or start the refund process.

Refunds

• Out of Stock: If a replacement isn't available, we will give you a full refund.
• Payment Method: Refunds are sent back to the original payment method (Credit Card, Mobile Banking, etc.).
• Timeline: It usually takes 7-10 working days for the refund to show up in your account.
• Note: Shipping fees and Cash on Delivery (COD) charges are generally non-refundable.

9. Intellectual Property

All content on this website—including text, logos, graphics, and images—belongs to Atripz. You may not use our branding or content for commercial purposes without our written permission.

10. Termination

If we believe you have violated these terms or acted unethically, we may suspend or delete your account at any time without prior notice.

11. Governing Law

These terms are governed by the laws of Bangladesh. Any legal disputes will be handled in the courts of Dhaka.